January 7, 2010
Hawker Beechcraft Corporation (HBC) has a new service policy that affects owners and operators of a huge range of older Beechcraft and Hawker airplanes. Called the Classic Legacy Aircraft Service and Support (CLASS) program, it charges for research, serial number requests, publications, troubleshooting assistance, drawings, diagrams, technical and field service support, and other service requests. The charges range from $125 per hour for most types of assistance, to $75 per wiring diagram, to $800 per day (plus expenses) for on-site technical support.
HBC said that it currently averages 12,000 technical inquiries per month, involving airplanes delivered as long as 40 years in the past. “We receive inquiries regularly for services and information such as: researching original configurations of very old aircraft, looking up parts numbers or technical information already in our publications, searching for material specifications, and sending out maintenance manual pages that are missing, or sections of manuals for airplanes AOG at a non-HBC-rated facility,” an HBC statement said.
Citing the workloads of servicing HBC’s growing fleet of newer airplanes, the company said it would begin charging for services on a fee basis. A pay-per-view technical publications Web tool was also announced. HBC says to contact the HBC Technical Support hotline at 800/429-5372 or 316/676-3140 for further assistance.
See the list of affected airplanes:
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