Already a member? Please login below for an enhanced experience. Not a member? Join today

Member Services RepresentativeMember Services Representative

The Member Services Representative answers telephone calls, chats, and email inquiries for variety of service areas within the Association. The representative up-sells products and services and performs a wide range of data entry functions.


  • Handles inbound telephone calls, chats and basic emails regarding registrations, membership, products and services, and other membership -related transactions.
  • Performs data entry tasks for financial transactions routinely handled by phone, handling both check and credit card information, and preparing and reconciling daily deposits for the bank.
  • Performs data entry tasks for non-financial transactions such as address changes, enrollment in programs and services, fulfillment of information requests, and member profile information.
  • Sorts and opens incoming mail and prepares mail for data entry.
  • Accurately documents the reasons for member contact through our member database.
  • Performs up-sell and cross-sell duties as appropriate, depending on the type of request from the member.
  • Represents the Association at air shows in addition to providing tours as requested, while providing a variety of services and information.


  • High school diploma required.  College degree a plus.
  • Excellent written and verbal communications skills required.
  • Strong data entry skills (speed and accuracy).
  • Positive attitude in all interpersonal communications.
  • Flexibility in work hours to assure that all tasks are completed within reasonable time expectations.
  • MS Office proficiency.
  • Customer service experience required.
  • Good organizational skills required for fast-paced environment.
  • Ability to solve problems creatively to assure member satisfaction in all communications.
  • Excellent multi-tasking skills required.
  • Comfortable sharing and providing member education on association products to enhance their member experience.
  • Ability to travel.

To apply for this position with Aircraft Owners and Pilots Association (AOPA) please click on Apply Now. AOPA offers a comprehensive benefits package that reflects how much we care about our employees. Benefits include medical, dental, and vision insurance; retirement; short-term and long-term disability; life and AD&D insurance; flexible spending accounts; tuition reimbursement; a wellness program; flexibility in work hours; and paid holidays.

And ... although not all AOPA employees are pilots, we offer the opportunity for our employees to obtain a private pilot certificate for free. We also provide continued assistance to help employees maintain their flight proficiency.

AOPA is an equal opportunity employer committed to diversity in the workplace.