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If you can't find an answer to your question here, e-mail us [email protected] or call 800-USA-AOPA (872-2672) Monday through Friday, 8:30 a.m. to 6:00 p.m., ET. For phone support, press option 2 for general eFIRC questions or press option 5 and then 2 for technical support.

If you run into an issue or have suggestions for edits or additions to the course please report them online at www.efirc.com/support. We appreciate any of your feedback on the course.

eFIRC FAQ Sections:

Other FIRC FAQs

EFIRC GENERAL QUESTIONS

It says I have to log in my AOPA account, do I have to be an AOPA Member to take the AOPA eFIRC?

No, you do not have to be an AOPA Member. All you need to take the AOPA eFIRC is a free AOPA Web Account. You can create this account during your initial purchase of the eFIRC course or create it here: www.aopa.org/login/ before you purchase the course.

If you are an existing AOPA member or an AOPA Web Account, like the one used for other Air Safety Institute courses and safety quizzes, simply log in to your account before purchasing and then continue to use your AOPA login to access the eFIRC.

How long do I have to take the course?

After purchase, you have full access to the course until your CFI expiration date. If you complete your course within your four-month completion window, that is your expiration month and the three months previous, you will still have access to the course until your original expiration date to explore other electives or access resources.

I changed my mind, can I get a refund on my eFIRC purchase?

You have 90 days from purchase date to request a refund. If you desire a refund, please contact Member Services for help with your purchase, 1-800-AOPA-USA (800-872.2672) M-F 8:30AM-6:00PM ET.

My discount code is not working?

Check your discount code for typos and make sure the offer has not expired.

Note also that some coupon codes are created for individual users or specific user groups and do not require you to actually enter a code in the discount box, these are automatically applied with login. To use these coupons make sure you have logged in to your AOPA web account associated with that coupon before attempting to check out. The discount should be displayed in the total price listed. Because these coupons are tied to a single account, if it is shared with you by another user, it will not work with your user login.

If you are still having a problem using a valid coupon code please contact the Pilot Information Center for help with your purchase, 1-800-AOPA-USA (800-872.2672) M-F 8:30AM-6:00PM ET

LOGIN AND ACCOUNT QUESTIONS

How do I log into the eFIRC?

The AOPA Air Safety Institute eFIRC is now using single AOPA Web Account log on. This should reduce the number of login and passwords that you need to remember. When purchasing the course, you either logged in using an existing AOPA account or created a free AOPA Web Account. You will log into this account when you visit eFIRC.org to complete your course work.

What do you mean by use your “AOPA account” login?

AOPA members and users with an existing AOPA Web Account, like the one used for other Air Safety Institute online courses and quizzes, please use your existing login. Note, you do not need to be an AOPA Member to take the Air Safety Institute eFIRC, but you will need to set up a free AOPA Web Account. You can create this account during your initial purchase of the course or create it here: www.aopa.org/login/

I forgot my password, how do I reset it?

The AOPA eFIRC uses your AOPA account login, this can be your AOPA Member or your free AOPA Web Account login. To reset your password, go to www.aopa.org/login/ and click the link for "Forgot Password?" under the login boxes.

How do I log out or sign out of the eFIRC? Or sign in with another account?

Since the eFIRC is using your AOPA Web Account login, you will need to log out on AOPA.org to change the user logged into the eFIRC. There is no direct sign out in the eFIRC. However, you can use the "switch user" option.

How to Switch Users in the eFIRC

  1. Close the eFIRC and go to the AOPA website, www.aopa.org.
  2. Log out of the current AOPA account, this can be done at the top right of any page on the site and select "sign out"
  3. Login in as your desired AOPA web account.
  4. Return to the eFIRC. It will still be logged on as the previous user. This is okay.
  5. Go under your profile, the icon in the upper right of the eFIRC in the orange bar. Select "Switch User."

The eFIRC should reload with your desired AOPA web account.

I'M UNABLE TO LOG INTO THE EFIRC

Confirmed that you are logged into the correct AOPA Web Account. You must use the same account that you created/logged into when you purchased the eFIRC course to access the course.

If you are not sure, visit www.aopa.org to confirm that you have the correct account logged in. The name associated with your account in will appear in the upper right side of the page. If it is the wrong account, select “sign out” from the menu under the account name. Then click “login” to log back in with the correct account associated with your eFIRC purchase.

If this does not work, try clearing your browser cookie and cache for the eFIRC. This may be necessary if the computer/tablet is shared with multiple users or AOPA Web Accounts taking the eFIRC.

How to Clear Browser Cache:

How do I change my email or information listed in the eFIRC?

Your email address, phone number and AOPA main account address on file are stored in your AOPA profile. Simply login to your account and go to “My Account” or visit www.aopa.org/account/aopaaccount. You will see options to edit your personal information on the left side of the screen.

Note your CFI specific information, like the address that will appear on your graduation certificate, can be different from your address on file with your AOPA account. It is important that the CFI information matches your certificate as on file with the FAA as it will appear on your graduation certificate. This information can be edited during your purchase of the eFIRC or on the eFIRC CFI form page at www.aopa.org/account/cfiinformationupdate any time.

If you do have changes that you need to make on your current certificate, like an address change on file with the FAA, should be done with the FAA first, before updating it in the eFIRC. They must match.

How do I get WINGs credit for my eFIRC completion?

WINGs credit is sent automatically on completion. To make sure that you get the credit with your existing FAA WINGs account, the email in your AOPA account should match the one on record with the FAA. To update the email address, simply login to your account and visit www.aopa.org/account/aopaaccount. You will see options to edit your personal information on the left side of the screen.

Common Technical Questions

Where can I find my course progress transcript and certificates?

You can view your overall course progress in detail in your course transcript at anytime. Your transcript is located within the eFIRC course. You will find your profile icon in the upper right hand corner, in the orange bar. Click on the icon and select "My Profile." Here you will find your course progress transcript listed under "My Courses," click on the blue download icon to view. You can also access your certificates, including your completion and graduation certificates once they are issued, under "My Certificates" here in your profile.

If you click on links these links to view your course transcript or certificates and are only seeing what appears to be a blank screen, your browser is blocking the document from loading. To see these files you will need to turn off you browser's pop-up blockers, see the instructions below. Once the pop-up blockers are off, close the blank window and click the link again and view the document.

How to turn off Pop-Up Blockers:

How do I clear my browser cache?

Close the eFIRC course window, log out on AOPA.org, and then clear the cache in your browser and try logging in again. Depending upon the browser you’re using, this is accomplished differently. The following will give you instructions on how to do this in your browser.

I'M UNABLE TO ACCESS THE ASI COURSE from within the eFIRC, THE SECOND LESSON, WITHIN THE Elective Module or I get a blank screen.

If the elective has "(Flash-based)" after the title, make sure your internet browser has Adobe Flash Player installed (download it here: http://get2.adobe.com/flashplayer/) and is enabled. The few Flash-based electives will not work on an Apple iPad, but you can user your AOPA login to take this elective with a Flash-enabled browser. If the elective is labeled (HTML5) or if it is not labeled with either, it does not require Adobe Flash Player and will work on iPads or internet browsers without the Flash Plugin.

The next thing to check is if your browser is blocking the page from loading the course, make sure your pop-up blockers are turned off.

How to turn off Pop-Up Blockers:

If you are still not seeing the lesson content, please try to clear your browser's cache and delete cookies, also called Temporary Internet Files. Depending upon the browser you're using, this is accomplished differently. The following will give you instructions on how to do this in your browser.

I have completed the ASI course featured in the ASI Elective Module, but I can't access the teaching lesson in the module. Now what?

If you have completed the associated ASI course, this includes passing the in-course quiz and downloaded the certificate, in the two years previous of your expiration date, you should see progress in that elective's module. You should see completion checkmarks on lesson 1 and 2 in the module with the ability to click on lesson 3, teaching the subject. You can view your ASI course completion date on your ASI Online Education Transcript.

If you are still having a problem accessing the teaching lesson or are not seeing the correct lesson progress, the green checkmarks by lesson name, in the module try this;

  1. Open the elective module that has the ASI course.
  2. Click on lesson 2 in the module, this is the actual ASI course. It should open the course, if it doesn't, try turning off popup blockers (see below).
  3. Click the begin/start button of the ASI course. You only need to click the begin button, you do not need to retake the course.
  4. Close the ASI Course with the orange "X" at the top right of the ASI course.

This should reload your ASI course progress within the eFIRC and give you access to teaching lesson 3 of the module.

How to turn off Pop-Up Blockers:

The quiz seems to appear unformatted.

The quizzes are now all in HTML5 and some browser preferences, like a user selected preferred font size, font style or a page displaying in an enlarged viewing scale may affect the appearance of the quiz. Try resetting your browser to default display settings.

If the issue you are experiencing has not been covered in the above, please submit your issue here, www.efirc.com/support.

Why do I see blank pages when I try to view my transcript, certificates or other PDFs in the course?

If you click on links in the course that have document icons or to view your course transcript or certificates and are only seeing what appears to be a blank screen, your browser is blocking the document from loading. To see these files you will need to turn off you browser's pop-up blockers, see the instructions below. Once the pop-up blockers are off, close the blank window and click the link again and view the document.

How to turn off Pop-Up Blockers:

How do I turn off pop-up blockers on my browser?

Pop-up blockers are required to be turned off during your completion of the 8710 form in the IACRA website. IACRA utilizes pop-ups throughout the completion steps for review and authorization of information. If you are getting messages that the form is incomplete, turn off your browser's pop-up blocker and review the form to make sure you did not miss a step that was located in a pop-up.

How to turn off Pop-Up Blockers:

WHAT DOES "HTML5" AND "FLASH-BASED" MEAN IN THE ELECTIVE MODULE TITLES?

The Air Safety Institute's online FIRC uses some of the ASI's existing online training courses as part of a some of the electives. These electives are labeled either "HTML5" or "Flash-based" to help you select the best electives for the device you are taking your FIRC on.

  • HTML5: This ASI course is developed in HTML5 and should work on Apple iPads, Android tablets and all internet browsers, there is no need to install the Adobe Flash player.
  • Flash-based: This ASI course is developed in Adobe Flash and will not work on iPads, as Adobe Flash is not supported on them. It will also not work on an internet browsers that does not currently have the Adobe Flash player installed. You can choose to install the Adobe Flash Player. If you are using an iPad, you can login to the FIRC from another device, like a desktop or laptop computer with the Flash player installed.

The Air Safety Institute is continuing to develop new materials that are not limited by the Adobe Flash player. Check out more of our training materials at AirSafetyInstitute.org

And finally remember when using any ASI course for FIRC elective credit, it will only be marked "complete" correctly, after completing lesson 2 (which is the ASI course) then log back in to complete lesson 3 and the module quiz within the FIRC.

HOW DO I VIEW THE VIDEOS WITHIN THE COURSE FULL SCREEN?

The videos embedded in the course are YouTube videos. Click on the lower right corner of the video on the small box icon, the video should display full screen. Note some browsers do not support this feature.

Where can I find the Air Safety Institute's student resources mentioned throughout the course?

While in the online FIRC course, look under the resources button at the top of the screen or visit eFIRC CFI Resources. Most modules also have related resources available within the module in the right menu (on larger screens) or below the lessons (on smaller screens). These resources include PDFs and links with additional information you can give to your students on specific ASI courses and materials. You can also send your students directly to AirSafetyInstitute.org to explore all of our online safety materials ranging from videos, courses, online quizzes and podcasts.

A good place for you to find specific resources to share is starting in ASI's Safety Spotlights that breaks the content out by safety topic.

iPad Technical Questions

I can't see my transcript or certificates

Your progress transcript and certificates open in a new window that Safari may be blocking. To turn these off pop-up blockers in Safari on the iPad;

  1. Launch the iOS Settings (Gear Icon on main iPad screen)
  2. Scroll down and select Safari in the main menu
  3. Under the General section, click the toggle next to Block Pop-ups to disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.

For a how to guide with images, view our guide "How to Turn Off Pop Up Blockers in Safari on the iPad."

You can repeat these steps to enable the pop-up blockers in Safari when done.

THE COURSE IS SLOW OR CHAPTERS ARE NOT COMPLETING ON MY IPAD.

The eFIRC is optimized for iOS 10 and 11. Sometimes older devices or iPads have a problem with completing lessons when there are too many tabs open in Safari, too many open applications running in the background or if the cookies and cache are full.

To start, close any extra tabs that you may have open in Safari by clicking the browser window page, the overlapping box icon in the upper right of the screen. Close any windows that you do not need open for the eFIRC.

To clear up more iPad memory, open up the app switcher by double-pressing the Home button (note that you're actually pressing the button down here-you aren't just tapping the Touch ID sensor). You'll get a series of screens that appear, like small photos or stacked playing cards, these are all your open apps. You can swipe upward until you flick it off the screen to close it, repeat for all open apps except for your browser app with the eFIRC.

To clear Safari browser cookies and cache on the iPad, from the Home screen, tap Settings (gear icon) and select Safari.

  • To Clear History: underneath the Privacy header, tap Clear History, confirm by again selecting Clear History.
  • To Clear Cookies and Data: underneath the Privacy header, tap Clear Cookies and Data, confirm by again selecting Clear Cookies and Data.
  • Once you're done, either tap on an open app or press the Home button.

For a how to guide with images, view this guide "How to Clear Browser Cache in Safari on the iPad."

These techniques should help clear up more memory for your iPad and browser to continue your eFIRC.

PC Technical Questions

Chapters are not completing in my browser.

To resolve the issue, please try to clear your browser’s cache and delete cookies.  Depending upon the browser you’re using, this is accomplished differently. The following will give you instructions on how to do this in your browser.

Note: If running Internet Explorer 9, please enable the ‘web page compatibility mode’ setting in Internet Options – Security – Custom Level, learn how here

How to Clear Browser Cache:

Videos are not playing in my browser.

All the videos in the eFIRC are YouTube videos and should display on all browsers. Check your connection speed, slower connections like cellular will not load videos very well. If you are still having an issue, please try to clear your browser's cache and delete cookies. Depending upon the browser you're using, this is accomplished differently. The following will give you instructions on how to do this in your browser.

How to Clear Browser Cache:

Lessons aren't opening in my browser.

You must complete the lessons within a module in succession, so first confirm that you have access to the the lesson by making sure that the lesson you are accessing does not have a lock icon next to it. If it does have a lock icon, the previous lesson must be completed first.

If the lesson, before the one you are trying to open, does not have a green checkbox on the right it is still in progress. Note, progress within an individual lesson is not tracked. So if you start a lesson, try to complete it. If you leave in the middle of a lesson you will need to start it over. You will need to complete the lesson, it will display a green checkbox, before you can "unlock" the lesson after it.

If the above does not resolve the issue, please try to clear your browser's cache and delete cookies. Also make sure you are using the most up-to-date version of the browser. Depending upon the browser you're using, this is accomplished differently. The following will give you instructions on how to do this in your browser.

How to Clear Browser Cache:

If you can't find an answer to your question here, e-mail us [email protected] or call 800-USA-AOPA (872-2672) Monday through Friday, 8:30 a.m. to 6:00 p.m., ET. For phone support, press option 2 for general eFIRC questions or press option 5 and then 2 for technical support.

If you run into an issue or have suggestions for edits or additions to the course please report them online at www.efirc.com/support. We appreciate any of your feedback on the course.

eFIRC FAQ Sections:

Other FIRC FAQs