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Membership: Cast Your Vote

Flight training Experience survey closes August 14

Whether you’re preparing for your first solo, brushing up on regulations, or taking a flight review, AOPA wants to hear from you. The annual Flight Training Experience Survey is available until August 14, 2017 (www.aopa.org/ftsurvey). Your constructive feedback helps AOPA identify the best flight training providers—think of this as a customer satisfaction survey.

Part of AOPA’s You Can Fly program, the Flight Training Experience Survey is based on AOPA’s research into the optimal flight training experience and focuses on educational quality, customer focus, community, and information sharing. Individuals who have taken flight training within the past 12 months are encouraged to complete the survey, which consists of 31 questions about flight schools and 25 questions about flight instructors. The questions are designed to measure the overall performance through the eyes of their customers. A panel of AOPA employees evaluates the responses.

The Flight Training Experience Survey is conducted online and includes measures that prevent ballot stuffing. Individuals can nominate up to one flight school and one flight instructor per year. In 2016, this resulted in reviews of 789 flight schools and 1,515 flight instructors. Awards are selected in each category for the following regions: West, Southwest, Midwest, Southeast, and Northeast.

“Our goal with the Flight Training Experience Survey is to provide schools and instructors with insight into what their customers are seeking,” said Chris Moser, AOPA director of the flight training initiative. “We introduced ‘report cards’ last year to give schools and CFIs even more detailed feedback into their strengths and potential areas for growth. As we expected from the passionate and dedicated people in the flight training industry, we’ve heard from quite a few folks who are glad to know what they should keep doing—and what they can focus on to serve their customers in even better ways.”

www.aopa.org/ftsurvey

Recognize your CFI

When filling out your survey, remember to ask your CFI for his or her certificate number. The survey will ask for the last four digits of your CFI’s certificate number, ensuring the best instructors get the recognition they deserve.

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