Every 15 to 20 years, it seems, the aviation world undergoes what amounts to a seismic shift in fleets based on real-time events, changes in technology, and, if we’re being honest, hope. The year that was 2020 helped accelerate some of those changes, as the Boeing 747 faded away from all but a few passenger ...

As I write this, the ink is still drying on the CARES 2.0 legislation that Congress passed in order to offer relief to individuals and businesses as the pandemic rages on. What does it mean for aviation and the airlines? In short, it’s a Band-aid, and not much else. Last spring, as the full extent ...

“Customer service,” unfortunately, is not usually synonymous with the airlines. We’ve all heard or experienced the horror stories of lost bags, exorbitant fees, lost kids, and heaven knows what else. But in this era of COVID, customer service is taking on new meanings and new challenges. In the post-9/11 world, it is all but impossible ...