A Colorado aero club instructor and a small Alaska flight school won top honors in the Flight Training Experience Awards, announced at Redbird Migration in Oshkosh, Wisconsin. The national winners of the 2017 Flight Training Experience Survey are Zoan Harclerode, best instructor, and SkyTrek Alaska Flight Training, Anchorage, Alaska, best flight school. For each of the two categories, a total of six awards were presented—one each for the Midwest, Northeast, Southeast, West, and Southwest regions, and the overall national award winner.
Designed to measure the overall performance of flight training providers through the eyes of their clients, the annual Flight Training Experience Survey uses a customer service feedback approach, giving participants an opportunity to candidly share their training experience. The survey is based on AOPA’s extensive research into the optimal flight training experience and focuses on four key factors: educational quality, customer focus, community, and information sharing.
“These are some of the finest instructors and schools the flight training industry has to offer,” said Chris Moser, director of the AOPA flight training initiative, part of the You Can Fly program. “After going through the feedback and reviewing the customer response, it’s very clear to see why these recipients should be recognized.”
Regional awards are given to the flight school and flight instructor in each region that have the top overall score from Flight Training Experience Survey results, and have at least five submissions completed on their behalf. The national winner is recognized from the five regional award recipients.
The Flight Training Experience Survey and Awards are part of the You Can Fly program, powered by AOPA. You Can Fly is a comprehensive set of initiatives designed to get people flying and keep them flying. The Flight Training Experience Survey and Awards support that effort by recognizing flight schools and instructors that deliver exceptional training experiences.