Are you tired of customers interrupting your day with pesky questions and meaningless chit-chat? Is their ceaseless enthusiasm for training and their overly flattering comments about your aircraft driving you absolutely crazy? Well are they?
Here are 10 great ideas for getting rid of these pests, without having to come right out and tell them to flake off.
Customers need to understand that they are there to make you money. After all, it costs a lot to run a business like yours, and money isn’t exactly growing on trees these days. You just don’t have time for their trivial concerns, and they have to learn to respect your time. Follow the advice above and you’re virtually assured of getting your way, and of having plenty of time for the real work of your business, such as making entries into Quickbooks or restocking the toilet paper in the men’s room. They just don’t get it and probably never will.
Oh well, their loss.
William Woodbury is a flight instructor and freelance writer in Southern California.
This beginning pilots' resource guide explains what you can expect from your introductory flight through initial training—and how to turn your dream of flying into reality.