Lori Wilcom has been selected as the operations manager of the Aircraft Owners and Pilots Association Member Assistance Center. In her new position, Wilcom manages a 25-person call center serving nearly 400,000 AOPA members. The center averages more than 4,000 calls and e-mails per week from AOPA members. Additionally, Wilcom oversees the processing of new memberships, membership renewals, course and event registration, and member enrollments in a wide variety of benefits and services.
Wilcom previously worked as the call center staff supervisor in AOPA's Member Assistance Center. During her 22-year tenure with AOPA, she has held virtually every position within the Member Assistance Center. Wilcom lives in New Market, Md., with her children Stephanie and Scott.
AOPA is the world's largest civil aviation organization. Some two thirds of all U.S. pilots are members. AOPA represents the interests of all U.S. general aviation pilots on Capitol Hill, at federal agencies, and in state and local matters.